Privacy Policy
Last updated: September 19, 2026
NexaOps ("we") values privacy and the protection of personal data. This policy explains, in simple terms, what data we collect through the website nexaops.cloud, what we use it for and what your rights are, in compliance with Brazil's General Data Protection Law (Law No. 13.709/2018 — LGPD).
1. What data we collect
- Data you submit through the contact form or our service channels (WhatsApp, email): name, company, email, phone number and the content of your message.
- Technical browsing data, collected automatically by the hosting infrastructure for the security and operation of the website: IP address, browser type, pages accessed and date/time.
We do not use advertising tracking cookies. If we adopt audience analytics tools, this policy will be updated.
2. What we use the data for
- To respond to your contact or assessment request and continue the business conversation.
- To prepare proposals and provide the contracted services.
- To keep the website secure and prevent abuse.
- To comply with legal and regulatory obligations.
The legal bases used are consent (art. 7, I), performance of procedures preliminary to a contract (art. 7, V) and legitimate interest (art. 7, IX), always respecting your rights and expectations.
3. Who we share it with
Your data may be processed by vendors that support us in operating the website and handling inquiries — such as hosting, email and messaging providers (for example, WhatsApp, operated by Meta). These vendors only have access to what is necessary to provide their services and are bound by confidentiality and security obligations. We do not sell personal data.
4. How long we keep it
We keep contact data for as long as necessary to handle your request and, where there is a business relationship, for the period required by legal and contractual obligations. After that period, the data is deleted or anonymized.
5. Your rights
Under the LGPD, you may at any time request: confirmation that processing exists; access to the data; correction of incomplete or outdated data; anonymization, blocking or deletion; portability; information about sharing; and withdrawal of consent.
To exercise your rights, write to contato@nexaops.cloud. We will respond within the legal deadlines.
6. Cookies and usage statistics
We use Google Analytics 4 to understand how the website is used (pages visited, traffic source, clicks on the contact buttons). The data is collected in aggregate form, with the IP address anonymized, and is not combined with the information you submit through the form.
You can prevent this collection by blocking cookies in your browser or by installing the Google Analytics opt-out browser add-on. The website continues to work normally without these cookies.
7. Security
We adopt appropriate technical and organizational measures to protect data against unauthorized access, loss or improper alteration — including encryption in transit (HTTPS), access control and information security best practices.
8. Data Protection Officer (DPO) and contact
Questions, requests or complaints about this policy and the processing of personal data can be sent to our Data Protection Officer at contato@nexaops.cloud.
9. Changes
This policy may be updated to reflect legal or operational changes. The current version will always be available on this page, with the date of the last update.